10% cost reduction
within the department

and more attention to the customer

The Financial Restructuring & Recovery (FR&R) department of Rabobank had one clear ambition: to help customers faster and more specifically with debt problems. Less uncertainty for the customer, more control for the organization. To achieve this, Rabobank approached Fesma with the request to bring structure and clarity to the approach.

Achieve more than 10% cost reduction

Our approach: building a future-oriented working method together

In order to achieve the desired situation, we started by mapping customer segments – based on both the nature of the debt and the specific customer need. This gave direction to a more targeted treatment.

Through interactive brown paper sessions, we worked closely with employees to expose the current processes and develop them into a more efficient and customer-oriented model. Theory became practice during a pilot phase, in which employees could test and refine the new methods. Customer satisfaction and workability were central.

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The collaboration led to a concrete and supported improvement of the processes

within Construction and Insolvency Management:

  • Customer specific attentionPaying attention to customers who really need it.
  • Clear work instructions for all employeesYou get the same outcome with every employee, which guarantees quality.
  • Standardized, clear customer communicationNo time wasted on coming up with new communications and always in line with the company.

Subscription: Based on one subscription a (€6,500), this can be achieved in 6 months.

Other customers we have helped

Rabobank administrative burden

More focus for customers by reducing and shifting the administrative burden. Resulting in shorter lead times and an increasing market share
Read more

ABN AMRO

Providing clarity when needed so all employees can perform again while resolving audit findings.
Read more

Independer

Intelligently designed processes and automated controls ensure flexibility, efficiency and a sustainable reduction in workload.
Read more

Curious about what we can do for you?

Our team is here to help you explore the best options tailored to your needs. Click below to get personalized advice and learn more about how our modules can transform your business.

Samuel Smit-Ockeloen

Managing Partner
E-mail: samuel.smit-ockeloen@fesma.nl
Mobile: +31 (0)6-25460756

Schedule a free consultation