The pre-questionnaire is an essential step in gaining insight into your organization and processes. This scan is designed to help us gain a thorough understanding of the current state of affairs within your organization and its maturity in the field of process management. This questionnaire will serve as a basis for the upcoming company visit and subsequent interviews. Your answers to the following questions will help us prepare and ask targeted questions during our visit. Please answer the questions as accurately and honestly as possible. Your feedback will serve as a compass in understanding current processes, identifying strengths and discovering areas for improvement. We want to emphasize that this survey is not an assessment, but rather a collaborative process to provide the best support based on your unique needs. Your input is invaluable and will be kept strictly confidential. The questionnaire will consist of two parts. The first part of this questionnaire focuses on general information about your organization and the reason for requesting this scan. In the second part we will dive deeper into the content of the processes within your organization. The questionnaire will take approximately 10 to 15 minutes of your time. Organization Number of FTE (Full Time Equivalent) Function E-mail Phone number 1. What do you consider to be the most important products or services that the organization offers? (core activities) 2. Which function or department is operationally responsible for the core activities of the organization? 3. Are there specific challenges, opportunities or changes within the organization that led to conducting this scan? (operation cannot cope with sales growth, changing customer needs, entering new markets/segments, implementing/meeting ISO standards) 4. Within our organization we use a structured process for continuous improvement (PDCA Cycle, Plan Do Check Act). Strongly disagree Disagree Neutral Agree Strongly agree None 5. For each process there is a designated owner who is responsible for both its performance and its optimization. There is no designated owner for any process. For some processes there is a designated owner. For most processes there is a designated owner. There is a designated owner for all processes. None 6. Which systems are essential in carrying out core activities? 7. Key business processes are regularly evaluated and updated. Strongly disagree Disagree Neutral Agree None 8. All processes are recorded and secured in a system. (for example workflow management systems) There are no processes recorded and secured in a system. Some processes are recorded and secured in a system. Most processes are recorded and secured in a system. All processes are recorded and secured in a system. None 9. When recording processes, a distinction is made between executive and supported processes. Strongly disagree Disagree Neutral Agree Strongly agree None 10. KPIs have been defined for the most important processes. No KPIs have been defined for any important process KPIs have been defined for some important processes. KPIs have been defined for most important processes. KPIs have been defined for all important processes. None 11. How is the performance of the processes measured? (for example (process) audits, dashboards, customer satisfaction measurements) 12. Technologies are used to automate and optimize processes. No processes are automated or optimized using technology Some processes are automated and optimized using technologies Most processes are automated and optimized with the help of technologies. All processes are automated and optimized using technologies. None 13. The vision, mission and objectives are clearly reflected in the processes. Strongly disagree Disagree Neutral Agree Strongly agree None 14. Process-oriented work is actively promoted within the organization. Strongly disagree Disagree Neutral Agree Strongly agree None 15. Information regarding business processes is accessible to the employees involved. Strongly disagree Disagree Neutral Agree Strongly agree None 16. Process descriptions are actively used by employees within the organization. Never Seldom Every now and then Often Always None 17. The organization is able to adapt to changes in the environment. Strongly disagree Disagree Neutral Agree Strongly agree None 18. There is budget and capacity available within the organization specifically for process improvement. Yes, there is budget and capacity available within the organization specifically for process improvement. No, there is no budget and capacity available within the organization specifically for process improvement. I have no knowledge of that. None 19. Customer satisfaction is measured and used as input for process improvement. Customer satisfaction is not measured and used for process improvement. Customer satisfaction is sometimes measured and used as input for process improvement. Customer satisfaction is often measured and used as input for process improvement. Customer satisfaction is always measured and used for process improvement. None 1 out of 4 Thank you for completing the questionnaire. Click the submit button to send your answers definitively. Time's up
